| Please review the Frequently
Asked Questions.
If you do not find your answer please submit your questions using
any of the Edge Online Help Desks. |
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FAQ Database
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Ordering |
Q. How many Edge applications are there?
A. We are constantly bringing out new applications based on our
customers needs. Visit our products page for a list of our current
and future applications. You may submit requests for your needs or
solutions.Q. How many users can use each application purchased?
A. Each & every license purchased is good for a single computer. |
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Q. Can I use more than one Edge application at a time on my
computer?
A. Yes! All applications are designed to work independently. Each
application is stored in its own folder so there is no need to worry
about overwriting files. |
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Q. Do you have a TRIAL versions of a Edge applications that I can
use to test on my computer?
A. YES! A trial version of each program is available for a 3 day
trial period. Click download trial. This application will run
successfully on your computer, and you will then be able to use the
downloaded application for three days. Its easy to Purchase &
upgrade to a full application when you are ready. |
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Installation |
Q. How long will it take to install an application?
A. For those familiar with Edge Tools, installation for most users
should take under 2 minutes. Under certain circumstances,
adjustments may need to be made to accommodate certain computer
requirements if they differ from normal. We have included
documentation with every application that covers any conditions that
were encountered to date.
Q. How many installations can I get for each application purchased?
A. Each & every license purchased is good for a single computer
installation. |
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Q. How do I install an Edge application program?
A. All Edge applications come with detailed installation and set-up
instructions. They are quite simple. |
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Q. Is installation complicated?
A. If you have downloaded software before you should be able to
install the whole application in minutes. It is not a difficult at
all. Mostly it is the click of the mouse. |
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Q. Are there installation instructions with each application
program?
A. Yes, each program has detailed installation instructions as well
as Quick Tips to get you started & productive immediately. |
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Q. Will Edge install my applications for me?
A. Yes, the software installs itself. If you run into any problems,
e-mail us at our Help Desk online and we will help you solve the
problems. We will contact you with the details for your solution
almost always within 24 hours. |
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Support |
Q. Do you have full Tech Support?
A. Yes. You can reach us at our Help Desk online and we will respond
to all questions in a timely fashion. |
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Q. If I run into a problem, who do I contact?
A. First, you may want to try the The Online FAQs. Many common
technical problems are covered here. The next step is the online
Help Desk. We will always respond to your inquiry.
If you do not find the answer, or if you are still having
difficulties with your Edge application (including installation) you
can write to us directly anytime at
info@EdgeMarketingTools.com. |
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Product |
Q. Are there banners or other advertisements attached to your
applications?
A. No. Our applications are designed to be be completely generic.
You will not see any advertisements for Edge Tools or anything else
on the applications. |
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Marketing |
Q. I’m not a professional web marketer. Can I still use Edge
Applications?
A. Yes! Our applications will help you obtain useful information
that will in turn provide you will data to grow your business |
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Q. I am a professional marketer. Why do I need Edge Applications?
A. Time is the biggest factor. Rather than spend all that time
mining the web you can save yourself headaches – and your client's
money – by using the Edge Tools. |
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Privacy |
Q. What is your privacy policy?
A. We do not sell or otherwise distribute our customer/client list
with any other agencies. Any collection of information made by Edge
is solely to confirm payment validity and to keep our
customers/clients informed of new products. |
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Benefits |
Q. Who can benefit most from Edge applications?
A. Anyone who wants to obtain useful information from the web will
benefit. Web marketers will save time – and money – for themselves
or for their clients – while smaller website operations will
appreciate the user-friendly browser interface. |
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Q. Is web data mining easy to do?
A. Obtaining web site content is super easy with Edge Tools. |
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Q. What is Edge?
A. Edge Tools are marketing software tools with a super
user-friendly interface that are all designed to deliver convenience
yet are incredibly flexible & powerful. They are optimized to
enhance all of your marketing activities. |
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Q. What advantages are there to buying Edge Applications?
A. Researching, scripting, and implementing applications takes
either time or money, and usually lots of it. But with Edge Tools &
software applications, you continually save & can focus on your core
business activities. Simply put, Edge applications are an easy
alternative to difficult and time consuming web data mining. |
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Troubleshooting |
Q. Does Edge have Troubleshooting Guides?
A. We have a Quick Tips section to each application. You can find
the guide for your application on the Quick Tips Pages – these are
designed to help you reach immediate productivity with each
application. Once you are familiar with the program basics you can
come back to the Quick Tips for review as well as additional feature
overviews.Q. If I need to move the
application from one computer to another can this be done?
A. Yes, you will need to send an email to the Help Desk & you will
be able to make this transfer. This can be done even if your
computer crashes & you need to set up the software on another
computer. |
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Refund Policy &
Upgrades |
Q. Do you have a Refund Policy?
A.If the application DOES NOT install/run on your computer you will
know that from the trial download. Our team can then help you fix
the problem & get it working.
You can download a Trial Version prior to purchase. The Trial
Versions are the ideal way for you to test compatibility, ease of
customization, ease of use and product suitability. If you are
successful installing and customizing any trial application, you
will be successful with the full version of all Edge applications.
Our policy protects us from misuse of our software as it is sold as
quality business tools. We are pleased to make upgrades and continue
to do so on a regular basis. These upgrades are included at no extra
charge to you. If you notice any feature that can be improved please
do not hesitate to suggest or ask us about it.
Our website provides multiple opportunities for our clients to
scrutinize our products and make an informed and honest purchase
decision (i.e. Trial Version Download, Online Live Demo, Product
Documentation & Quick Tips to get you productive immediately). As
such, we promote this as the ideal Refund Policy. |
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Value |
Q. How do I know that I am really getting what I pay for?
A. Each application listed on our website comes with a live demo to
fully test the applications features and functionality. We offer
these as trial versions so you can test compatibility and ease of
use. |
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Discounts |
Q. Do you offer volume discounts on any products?
A. Yes...Please contact
Info@EdgeMarketingTools.com with your detailed requests. |
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The Edge Team is committed to bringing you the
very best tools to help you grow your business. If you have any
questions, suggestions or ideas for additional requirements that might be added to Edge
Tools please submit them.
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